Thank you for contacting Elance. We take your payment concerns very seriously. We have reviewed your account and we confirm that the status of your payment as of today is processed by Elance.
If you have not received payment in your bank account yet, please do not conclude that the payment may be lost. International payments flow through several international and local banks before reaching you. In some cases, an intermediary or local bank in your country might put a temporary hold on a payment for any number of possible reasons; often this only occurs once. In other cases, the amount of time it takes to receive a payment can vary depending on the regulations of your country.
If more than 10 business days have passed and your funds have not been deposited into your bank account yet, Elance and our payment services providers have robust relationships and resources to trace the payment and rectify the situation. In that case, please provide us with the following information and we will work quickly to trace and locate your funds:
1. Date of the wire transfer
2. Deposit amount and destination currency
3. The beneficiary account name and number
4. Information about the bank involved in the wire transfer
2. Deposit amount and destination currency
3. The beneficiary account name and number
4. Information about the bank involved in the wire transfer
Once we have the information, we will submit a tracer with our bank at that time.
If you have any other questions please let us know.
Regards,
Margie
Elance Customer Support
Elance Customer Support